FAQS

🛡 100% Pet Health Guarantee

At UAE Pet House, your puppy’s and kitten’s health and happiness always come first.
That’s why every adoption is backed by our trusted Health & Wellness Guarantee, giving you complete confidence as you welcome your newest family member.

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🌿 Health & Wellness Commitment

Your pet’s well-being is at the heart of everything we do. To ensure your puppy or kitten arrives healthy, strong, and ready for their new home:

• 2-Year Health Guarantee covering genetic and hereditary conditions.
• Lifetime Health Guarantee when following our recommended feeding, care, and training guidelines.
• Dedicated Support Team guiding you through every step of your pet’s growth and development.

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💉 Up-to-Date Vaccinations & Care

Every puppy and kitten receives proper, age-appropriate veterinary care before joining your family:

• Fully vaccinated and dewormed before adoption.
• A detailed medical and vaccination record is provided for your veterinarian.
• We guide you on continuing the vaccination schedule for long-term health and protection.

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🩺 What’s Included in Our Guarantee

• Comprehensive veterinary health check before adoption.
• Official health certificate from a licensed veterinarian.
• Ongoing expert advice for nutrition, training, and everyday care.
• Smooth-transition guidance to help your puppy or kitten adjust comfortably to their new home.

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❤️ Our Promise to You

We don’t just provide pets — we raise healthy, happy companions ready to share life with you.
With our strong health guarantees and lifetime support, you can feel confident knowing your new puppy or kitten is backed by care, expertise, and love.

🐶 At UAE Pet House, your puppy’s and kitten’s safety and comfort always come first.
We’ve designed a professional, transparent, and stress-free delivery process to ensure your new furry companion arrives healthy, happy, and ready to join your family.

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1️⃣ Our Delivery Services

We offer reliable delivery options across the UAE and provide guidance for international clients who need assistance with safe pet travel arrangements.

• Domestic Delivery (UAE): Fast and secure delivery to major cities and approved home addresses.
• International Delivery: Custom travel arrangements available upon request. Contact us for detailed support.

✨ Your kitten’s or puppy’s comfort, safety, and well-being are always our top priority.

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2️⃣ What’s Included in the Delivery Fee

Our location-based delivery fee ensures your pet’s journey is smooth, safe, and stress-free. Every delivery includes:

✈ Flight or transport fare for your kitten or puppy
🩺 Veterinary health certificate required for travel
🐾 Airline-approved carrier with food and water attachments
💺 Soft bedding to keep your pet calm and comfortable during the trip

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3️⃣ Safety & Comfort During Travel

✅ Pre-Departure Care

• Full veterinary health check before travel
• Gentle crate acclimation to reduce stress
• Extra care and monitoring before boarding

✅ Travel Conditions

• Pets travel in pressurized, climate-controlled areas approved for live animals
• No sedation is used (per airline regulations)
• Each pet rests in a comfortable, soft-bedded carrier designed for calm, safe travel

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Have Questions or Special Requests?

Every family — and every pet — is unique.
If you need special arrangements, delivery preferences, or extra guidance, our team is available 24/7 to support you.